Returns & Exchanges

At OzMobiles, we provide a 30-day return guarantee and a comprehensive warranty on all refurbished devices to ensure you are completely satisfied with your purchase. If your device isn't performing as expected, our streamlined return process makes it easy to get a replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your OzMobiles account and navigate to your order history to select the item you wish to return and submit a formal request.

• 2.
  Prepare the Device

  Ensure all personal data is wiped, 'Find My' or Google locks are disabled, and the device is securely packaged with its original accessories.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location to ensure tracked delivery to our warehouse.

• 4.
  Inspection and Resolution

  Once our technicians verify the device's condition, we will process your exchange or issue a refund to your original payment method within 3-5 business days.