Frequently Asked Questions
Everything you need to know about buying premium refurbished electronics at OzMobiles.
What kind of testing do your devices undergo?
Every device at OzMobiles passes a rigorous 72-point functional inspection. This covers everything from battery health and screen clarity to camera performance and network connectivity to ensure your device works like new.
Do your refurbished phones come with a warranty?
Yes, all our devices come with a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions. For extra peace of mind, you can choose to extend this coverage at checkout.
How long will it take for my order to arrive?
We offer free express shipping on all orders over $100. Orders placed before 2 PM AEST are typically dispatched the same day, with delivery usually taking between 1 to 3 business days depending on your location.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you aren't completely satisfied with your purchase, you can return it for a full refund or exchange, provided the device is in the same condition as when it was received.
Are the batteries in your devices replaced?
We guarantee a minimum of 80% battery health on all our devices, which is the industry standard for peak performance. If a battery falls below this threshold during our testing process, it is replaced with a brand-new one.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip, so you can pay for your new device over time.